MuleSoft Composer is the first integration tool embedded in the Salesforce platform and offers a declarative interface to making integrations. It can directly integrate with other systems using pre-built connectors, majorly building innovations and letting businesses innovate quicker.
This tool is the first of its kind released by Salesforce. It built on the achievements of the core MuleSoft platform to aid businesses in rushing through their digital transformation. Here are some key points to know about this tool:
- The Composer Is Embedded: You can access and work with MuleSoft Composer from within Salesforce
- No Code Is Required: It works similarly to Flow, but it also allows you to integrate with other systems
- There Are Ten Pre-built Integration Connectors: These integration connectors are compatible with other systems like Google Sheets, Twilio, Microsoft Teams, Slack, Jira, Netsuite, and more.
MuleSoft Composer can be used for hundreds of use cases. And yet, Salesforce’s new integration releases every month add to the benefits of integrating it into multiple different systems at once.
Use Cases of MuleSoft Composer
If you’ve worked out of multiple systems at your job, you understand the struggle of it. Manually checking other systems, replicating data, and other processes isn’t always an incredible experience for users. Plus, it wastes time. This is what the unlimited number of use cases for MuleSoft Composer is trying to address.
Here are some of the most common use cases of MuleSoft Composer:
1. Service Cloud
Service Cloud agents are a group of users benefiting from tight integrations with other systems. Having to interact with multiple systems is often unproductive. Jira is one of the most prominent use cases with Service Cloud users. So, being able to transfer bug requests directly to the development team makes a big difference.
Meanwhile, you can also automatically update Service Cloud with chat transcripts when using Twilio. When combining different systems, you can set up MuleSoft to transfer a bug request directly to Jira and start a Swarm process with Slack.
2. Sales Cloud
Sales Cloud is perhaps the most popular Salesforce product. Plus, multiple use cases can be done with it. For instance, you can keep broader organizations updated with essential developments using integrations like Slack and Teams.
With a Netsuite integration, Salesforce Admins can set up a crucial link with Sales Cloud, ensuring that actual revenues in Netsuite match the forecast in Salesforce. Moreover, any information crucial for further analysis can be sent to Tableau in just one motion.
3. Human Resources
Since human resource (HR) systems are often siloed away from customer relationship management (CRM), instant use cases guarantee a smooth process for managing and onboarding employees.
For instance, you can keep employee personal information in sync across Salesforce and Workday. You can also begin onboarding processes from Workday, including an employee onboarding checklist made in Asana or Google Sheets.
If you’re familiar with Salesforce, you know that empowering Admins or no-code developers is vital in accelerating productivity and agility. Tools like MuleSoft Composer eliminate the need to wait for development resources to become available and enable Admins to create integrations and logic with declarative features.
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